Terms and conditions

Payment

The payment process is entirely managed by BigCartel and Paypal, to guarantee the maximum safety during the checkout process. For further information, please refer to BigCartel terms and conditions.

Shipping

Shipments are sent within 7 days after payment via national mail services (Poste Italiane). A tracking code and related instructions on how to use it will be sent to your e-mail if available.

The packages are not insured against loss or damaging. If an insurance is needed, please contact us at [email protected] before confirming the order.

The shipment fees are divided in geographical zones:

1. Italy: € 5.00
2. Europe / Mediterranean area: € 8.00
3. Oceania: € 15.00
4. Rest of the world: € 10.00

The shop will automatically calculate and add the correct shipping fee on the cart subtotal depending on the country selected during the checkout process.

The time delivery from the shipment depends on the destination. Usually it is 4-6 days in Italy and Europe, while it may be 1-2 weeks in the rest of the world.

Issues and refunds

Should anything happen during the shipment process, or if you find a damaged item, please contact us immediately at [email protected] by describing the problem. We will try to find the best possible solution together.